White Shining Rock Logo
White Shining Rock Logo

Contact & SUpport

Support

If you’re looking for the latest version of Banished…

Banished will be released on February 18th, 2014

If you bought the game and haven’t received a download link…

You should have received an email from humblebundle.com with a link to download the game and get a steam key. Check your spam folder to make sure it didn’t end up there. To get humblebundle to resend the email, please visit  https://www.humblebundle.com/store/keyresender.

If the game is crashing with a message that mentions igd10umd64.dll…

Try switching the game to use DirectX 9 instead of DirectX 11. You can do this when the game starts up in the Video Settings Menu. If the launcher isn’t coming up, hold CTRL as the game starts to make it come up. Change the Graphics Interface option to DirectX 9.

If the game is crashing with a message that mentions nvumdshimx.dll…

Try switching the game to use DirectX 11. You can do this when the game starts up in the Video Settings Menu. If the launcher isn’t coming up, hold CTRL as the game starts to make it come up. Change the Graphics Interface option to DirectX 11. These issue usually occurs on laptops that have both an integrated card and an NVidia card. You can also try to update BOTH the Intel and Nvidia drivers to the latest version.

If you get a message that says VideoDX9: The application failed to create a DirectX9 device, VideoDX11: Failed to create a color buffer with format […]

The saved settings for resolution are corrupt or invalid. Try changing the game resolution. You can do this when the game starts up in the Video Settings Menu. If the launcher isn’t coming up, hold CTRL as the game starts to make it come up. After successfully changing resolution, you can switch back to your desired resolution.

If your monitor displays a message of signal out of range or you just get a black screen…

Some monitors report resolutions and refresh rates that the game selects improperly. Try changing the games refresh rate. You can do this when the game starts up in the Video Settings Menu. If the launcher isn’t coming up, hold CTRL as the game starts to make it come up. You can also try switching the game to windowed mode so it doesn’t go fullscreen.

If the mouse isn’t displaying when the game is running…

First try switching between DirectX9 and DirectX11. You can do this when the game starts up in the Video Settings Menu. If the launcher isn’t coming up, hold CTRL as the game starts to make it come up. If that doesn’t work, When the launcher comes up, go into options and select the options to disable Direct Input and/or use Software cursor.

If the game is crashing after enabling many mods…

The game may be running out of allocated memory. When you run the game, hold CTRL as the game starts to make the launcher come up. Go into options and select the option to disable all mods.

If the game displays the company logo and then crashes…

Try deleting the file DocumentsBanishedSaveMenu.msc. This file may be corrupt. Simply deleting the file will allow the game to run. This file just holds the last view of the game before quitting so that the menu can display it. It’s perfectly safe to delete.

If the game crashes saying a display mode isn’t valid…

Try changing the resolution before the game starts. This can happen if the game is minimized and then closed. Note that if you have video hardware that doesn’t fully support shader model 2.0, this error message is probably valid.

If you’re playing with Steam and the game says you’re missing an executable…

Make sure your virus scanner isn’t blocking the download of the game. Some scanners and anti malware software have been isolating the Banished exe files. You can see an additional list of programs that can interfere with Steam here: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Can I make videos of Banished and put them on YouTube and Twitch? Can I monetize the videos?

Yes. Shining Rock Software gives permission for the players of Banished to make videos of gameplay and publish them to YouTube, Twitch.TV or other similar video services. You are free to monetize the videos through partner programs that allow advertisements.

Questions & Comments?

For other questions, feedback, or comments, send email to feedback@shiningrocksoftware.com.

Help & Support

You can also send support questions to support@shiningrocksoftware.com.

Press

For press requests, send inquiries to press@shiningrocksoftware.com.

Learn more on our About page.

© Copyright 2021 Shining Rock Software
Website Design & Branding by Carrboro Creative
menu-circlecross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram